Career Opportunities
Current Openings:
Jack or Jacqueline of all Trades! Customer Service / Tech Support / QA
Type of Employment: Part Time, Contract/Project
Pay rate: $13 - $17 per hour
THIS IS NOT A SYSTEMS ADMINISTRATION, PROGRAMMING, OR SOFTWARE TESTING POSITION.
Your duties may include some of these, but the focus is on taking care of our customers!
We want brilliant, kind people with lots of customer experience! Basically, we need a person who's learned to blend technology-mindedness with a desire to talk and work with people and help them.
We are a small, growing company that has a familial, casual and rewarding work environment. We take a creative, experimental, and evolutionary approach to learning and development. We offer tremendous opportunity for future leadership positions for those who prefer doing work that is relevant and useful to doing work that is merely "cool". While we're not yet the best paying company, we do strive to offer a place where people really enjoy what they do and get to act as an empowered stakeholder with a say in their company's success.
We are looking for:
- Dedication, Stability, Vision, Flexibility, and Humility- A desire to learn and grow, even when it’s uncomfortable
- The willingness to be accountable for your work without direct supervision
- Experience with application software installation, use, and support
- Great troubleshooting skills.
- Experience working with external customers
- A love of investigation
- Clear communication skills, oral and written
- Willingness to share and document new knowledge
- Excellent interpersonal skills
- Ability to work in a group, and enhance the productivity of your workmates
- A sense of humor
What we don't want:
- Heavily I.T.-focused people who have only served coworkers- Perfectionists that have to plan extensively before trying something
- People that are hesitant in getting on the phones
- Impatient people
- A jerk! We actually have a "no butthead" rule!
- Excuses
- People who are not adaptable
- People that err on the side of asking rather than investigating
- You think about the future but base your idea of what is possible on the past
Responsibilities:
Flexibility is a MUST because responsibilities change as new needs come up!- Customer Service, including technical support
- Make daily calls to our existing customers
- Test and validate the software
- Process some fulfillment (shipping, etc)
- Act like a kindergarten teacher: Be able to speak to an audience of customers that know considerably less about our software and computers than you do, yet do so with patience and without condescension!
- Be willing to step to the forefront with your given area of expertise if it fits a legitimate business need. We're building future executives here!
- We're 24/365, so be flexible to working non-standard shift times
Contact: Meredith Boyles
Email: jobs at cheetahinternational dot com
Phone: 303-468-7575 x.1030
